Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at business@jtmachinima.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at business@jtmachinima.com.

No exchanges on international orders. Refunds or remedial action for damaged items are accepted, however. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise your right of withdrawal, you may submit a withdrawal request using the withdrawal feature available on our website or contact us before the withdrawal period expires. Please provide your name and order number so that we can identify your purchase.

Upon receipt of your withdrawal request, we will provide confirmation that your request has been received.

If you exercise your right of withdrawal, you must return any applicable goods without undue delay and no later than 14 days after notifying us of your decision to withdraw. Returned goods must be sent in accordance with our return instructions.

We will reimburse all payments due in accordance with applicable law within 14 days of receiving the returned goods or evidence that the goods have been returned, whichever occurs first. Refunds will be issued using the same method of payment used for the original transaction unless otherwise agreed.

Certain products or services may be exempt from the right of withdrawal where permitted by applicable law. Any such exemptions will apply only to the extent allowed under the laws of the European Union and the consumer's country of residence.

Exchanges

Exchanges are not possible with international orders. 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at business@jtmachinima.com.